Contact
Talk to a human.
A small team reads every message and answers within 24 hours on business days. The desk is open Monday to Friday, 9am to 6pm Paris time. Nothing goes unanswered.
Live chat
Questions, ideas, anything mid-order: one chat, read by the founders, answered within one business day. Leave your email in it and the answer follows you.
Help with an order
Tracking, a change of address, a question about the render, a reprint: put your order number in the subject and it jumps the line. The FAQ already answers the usual ones.
Track my orderPress & bulk
Writing about Figurly, or thinking about twenty figurines for a team, a wedding, an event? A dedicated subject line jumps the line, and the quote form prices the big runs.
Request a quoteOr write it here.
Same team, fewer tabs. Your message goes straight into the support chat.
Most messages end the same way.
With someone starting their figurine. 3 to 6 photos, a render you approve before it prints, and the chat right here if you get stuck.
Make mine